Frequently Asked Questions

 

Do I need an account to purchase tickets?
No, tickets can be purchased on ayatickets immediately without an account. The only required details are ticket holder name, phone number, e-mail address and payment credentials (credit/debit card or mobile money).
Can I get a refund if I can’t attend event anymore?
Do I need to print out my tickets?
What happens when my ticket is stolen?
My ticket purchase is complete but I don’t have the ticket, how can I retrieve my ticket?

Tickets are sent directly to the email address provided during the purchase process. When you launch your email, check in your Promotions inbox in Gmail or Junk in other mail providers. If you still can’t find your tickets, please contact these numbers immediately, most preferably before the event date: (233) 020-345- 0905 | (233) 024-391- 1691 | (233) 024-319- 8858.

Can I get tickets at the event?
How safe are my mobile payment credentials?
Do tickets expire?
Do I need an account to purchase tickets?
No, tickets can be purchased on ayatickets immediately without an account. The only required details are ticket holder name, phone number, e-mail address and payment credentials (credit/debit card or mobile money).
I want to buy tickets for someone, can I?
  • Enter the correct name, phone number and valid e-mail address of the person and pay for the ticket with your credentials. This will ensure a ticket with the person’s name on it is sent to their email address appropriately.
  • You can purchase multiple tickets in your name and payment credentials and forward their respective ticket(s) to them. However, there are risk associated with this method in case an unauthorized person checks-in with a ticket bearing your name, because it will be difficult to validate. Method 1 is mostly recommended.

subscription

get a quick solution to your problems relating to your aftownmusic user subscription on the iOS app

how do i pay for subscription?
you may renew your subscriptions using mobile money, credit/ debit card, MTN airtime, and Apple’s In-app purchases.
How do I Change my Subscription?
Select your preferred subscription package and make payment to override your current subscription.
i have changed my subscription from MTN airtime to mobile money but my airtime is still deducted. what should i do?
dial *170#
select subscriptions
select aftownmusic
select unsubscribe
Are my subscriptions renewed automatically?
No. Subscriptions from MOMO and electronic cards are not renewed automatically. Users who subscribe via apple in-app purchases are renewed automatically.
Money was deducted from my MoMo account but I have not been signed to a package?
Close the app and log in again, if the problem remains contact us via our live chat, call the numbers below or send a mail via support@aftown.com.

MTN Airtime Subscription

get a quick solution to problems relating to your mtn airtime subscriptions on your app

does my mtn airtime subscription renew automatically?
Yes, the MTN airtime subscription is renewed automatically and you don’t have to renew it every time.
how do I change an existing plan?
Go to subscriptions’ page
Select your current subscription
Select change plan
Choose the subscription plan you prefer
how do I unsubscribe?
Go to subscriptions’ page
Select your current subscription
Select unsubscribe
OR
Dial *175#
Select My subscriptions
Select Aftownmusic App
Select Unsubscribe
after airtime subscription do I need to pay for data whiles streaming?
Airtime subscription does not cater for data that will be used whiles streaming. You are encouraged to be on a data plan in order to enjoy.
i did not get a prompt from mtn upon entering my phone number
dial *175#
select approvals
select pending approvals
select aftownmusic subscription
i have changed my subscription from MTN airtime to mobile money but my airtime is still deducted. what should i do?
dial *170#
select subscriptions
select aftownmusic
select unsubscribe

features

get a quick solution to your problems relating to features on your aftownmusic iOS app

the menu
  • discover
  • videos
  • radio
  • news
  • support
  • subscription
  • log out
my library
whenever you click on the “+” symbol on a song, that songs adds to your library. songs in your library may be listened offline. you may also create your playlist on the app from the library
artists
the artists page displays a grid of all aftownmusic artists (name & display photo). clicking on an artists’ page displays their photo, biography, song catalog, among others
news
the news page presents you with the latest news concerning aftownmusic, our artists and the entire entertainment industry.
subscriptions
the subscription pages presents you with the various subscription plans that aftownmusic provides you with
discover
  • the discover more section: this section displays a sample of variety of curated playlists on aftownmusic
  • new music : this section on the discover page shows a list of latest songs on aftownmusic
  • trending : this section shows a list of the most-streamed songs on the platform; with the song with the highest number of play-counts occupying the first position
support
the support page helps with solutions and answers to problems encountered while using the app.
the search button
the search button on the top-right corner of the page allows you to look up artists, songs, albums, playlists.
log out
this is where to sign out from the aftownmusic app

aftown play

get a quick solution to your problems relating to playing of music on the iOS app

can i stream with my internet off?
yes, you can. you can stream music on aftownmusic even if you are not connected to the internet.

this works under either of these two conditions:

  1. the particular music should have been already streamed at a before time that you were connected to the internet.
  2. the music must have been added to your library
the discover page
the discover more section gives you a feel of the variety of curated playlists aftownmusic has to offer.
the new music page
the new music page provides you with all latest songs in the african music industry from your favourite artists.
what does the "+" symbols on the song arts do?
the “+” icon, when clicked on, adds the song to your library. this song may be listened offline
the trending page
the trending page on aftownmusic gives you a list of most listened songs on the platform, with the most streamed song on the number one spot
the playlist tab in my app shows empty. what should I do?
Kindly update your app to the latest version to resolve the issue.